PMC Support Return Policy Guide

Hey there! We know that sometimes things don't go as planned, and that's okay. At PMC Support, we're here to help you navigate the return process with ease. Whether it's a change of heart or an unexpected issue with your order, we've got you covered. Let's dive into the details of our return policy.

Return Timeframes

Defective, Damaged, Missing, or Incorrect Items

• Inspection is key! As soon as you receive your order, give it a good look over. If something's not right—be it a defect, damage, missing parts, or the wrong item—let us know within 24 hours. Quick action is crucial for eligibility.
• For reporting, head over to the 'Damages and Issues' section below.

Change of Mind / Other Reasons

• If you simply changed your mind, you have 7 days from receiving your item to request a return. Use our handy returns portal: pmcjewellery.returnscenter.com.

Remember, requests outside these timeframes won't be accepted.

Conditions for a 100% Refund

• Damaged or Faulty upon Delivery: Report within 24 hours for a full refund.
• Incorrect Product Delivered: Notify us within 24 hours for a 100% refund.
• Order Not Received: Get in touch, and we'll sort it out with a full refund.
• Missing Item or Component: Let us know within 24 hours to receive a refund for the missing piece.

Eligibility for Return

For Defective, Damaged, Missing, or Incorrect Items

• Keep all parts and original packaging if possible. We understand you might need to open things up to spot an issue. No worries, returns are accepted even if seals are broken, as long as the problem wasn't caused by misuse.

For 'Change of Mind' Returns

• Items must be as you received them: unworn, unused, unopened, with all original tags and seals intact. Opened or used items don't qualify.

Warranty Seals

• Breaking a manufacturer's warranty seal might void the warranty. If you're unsure, just ask us.

How to Start a Return

1. Visit pmcjewellery.returnscenter.com.
2. Enter your order number and email.
3. Follow the steps to complete your request.

Specific Product Notes: LCD Screens

We recommend professional installation for LCD screens. If you think the screen was faulty upon arrival, provide an invoice from a technician for your return to be approved.

'Change of Mind' Return Details

• These returns incur a 15% handling and restocking fee.
• You'll need to arrange and pay for shipping back to us.

Product Description Issues

If the product doesn't match its description, contact us within 7 days to discuss your options.

Cancellation Policy

• Before Shipping: You can cancel if it hasn't shipped yet.
• After Shipping: Wait for delivery and then initiate a return if needed.

Damages and Issues

Inspect your order immediately. Report any issues within 24 hours to ensure we can address them promptly.

Exceptions / Non-Returnable Items

We can't accept returns for perishable goods, custom products, personal care items, hazardous materials, sale items, or gift cards.

Exchanges

For exchanges, return the item and make a new purchase.

Refunds

We'll notify you once your return is processed. Approved refunds will be issued to your original payment method. Processing times may vary.

For any questions or further assistance, feel free to reach out. We're here to help make your experience with PMC Support as smooth as possible!